Requesting deletion of your data

Strapify keeps a record of the conversations you have with our customer support team so we can help you with orders, sizing questions and warranty claims. This page explains what we keep and how to have it deleted.

What we keep

If you have contacted us through Facebook Messenger, Instagram Direct, the live chat on our website, or email, we store the messages exchanged between you and our support team, any images or files sent as part of that conversation, and the name or username shown to us by the platform you contacted us on.

Where you have also placed an order with us, we store your order details separately as part of running our shop.

How to request deletion

Email hello@strapify.com.au with the subject line “Data deletion request”, and tell us:

• which platform you contacted us on (for example Facebook, Instagram, or email), and
• the name or username you used there, so we can find your conversations.

We will delete your support conversations and confirm by reply within 30 days.

What we must keep

Where we are required by Australian law to keep records of a purchase — for example tax and consumer guarantee records — we must retain those order records even after your support conversations are deleted.

If you have any questions about this, contact us at hello@strapify.com.au.