Submit a request through our contact form, send the strap back, and we'll arrange your exchange or store credit. The 14 days are counted from the delivery date shown in your tracking link.

Requests need to come through the form, not live chat, so we can track them. Need to change an order before it ships? Just contact us (live chat preferred so we can prioritise the request) and we'll do our best.

Exchanges are free. Send the strap back at your own cost in its original unused condition, and we'll post your replacement out for free.

If your exchange is for a lower value, the difference becomes store credit. Store credit never expires and can be re-gifted.

Embossed or personalised items can't be returned.

If we find you ordered the wrong size or a strap that won't fit your watch, we'll swap it for a suitable one or give you store credit.

Refunds apply to a major failure reported within 7 days. A major failure is something we can't fix. Missing parts, scuffs, or breakages aren't major failures, since we can supply parts or replace the item. Skin reactions aren't a major fault. After 7 days, your order is covered by our 12 month warranty.

If your order hasn't shipped, we can swap it or give store credit. Pre-orders can be swapped, and are only cancelled if we can't supply the product.

So we can resell your returned strap, please keep everything as you received it:

• Return the strap in its original packaging and condition, with any parts or bonuses it came with.
• Keep any plastic wrap on the strap intact.
• Straps with missing parts or that have been disassembled may not be refundable.
• If packaging is torn or plastic wrap is removed, we may reduce your credit or reject the return.
• Any free parts or bonuses must be returned, or they'll be charged at full price.

Ready to return?

Submit a request and we'll send you the mailing address once the form is complete.

Every strap has a 12 month warranty covering manufacturing defects, but not fair wear and tear. For a valid claim, we'll replace the strap, exchange it, or give store credit.

The warranty runs 12 months from your order date. Any later claims keep the same start date.