We can't check fit for curved straps or watches with special fitment, because that's impossible to confirm without having the watch in hand.

For example, the Tudor FXD has fixed lugs, so it only takes a single continuous strap. We have no way of knowing this without the watch in front of us.

We check every order where a model is provided, but with the volume of orders we can't guarantee it. In practice we catch over 99.9% of them.

Watch models can look almost identical, and one extra letter can mean a different size:

• Garmin Vivoactive 4 uses 22mm, but the Vivoactive 4s uses 18mm.
• Samsung Galaxy Watch 46 uses 22mm, but the Galaxy Watch 4 46mm uses 20mm.

If you enter an incomplete model like "Galaxy Watch 3", we'll assume the 41mm (20mm strap) or 45mm (22mm strap) version. So if you ordered 20mm or 22mm, we'll treat it as correct. If you ordered 18mm, we'll hold the order and check with you, though we'd rather not, since holds delay your order.

If you've given an incomplete or incorrect model and we've adjusted your order to match it, posting the order back for the correct size is your responsibility. Within Australia, we'll cover standard postage back out to you as a goodwill gesture. For international orders, you cover postage both ways.

We usually don't email to confirm a change, because we need to ship orders on time. Spam filters often block these emails, which used to leave orders stuck on hold until the customer noticed nothing had arrived. Holding orders also caused missed birthdays and deadlines, especially for customers who'd already given the full model.

So we no longer put orders on hold unless something is clearly wrong.